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If you have questions about water services, click HERE

1. What day is my garbage collected?
- To find out what day your garbage is collected in the Town of Fort Erie, click HERE.
- Garbage should be out at your curb for 7am SHARP.

2. What do I do if I have a large household item and/or appliance that I need to have picked up?

- Call Enterra at least 3 working days before your regular garbage day, to arrange collection for: Box springs, mattresses, couches, television, furniture, and appliances, etc. You can call for pick up at (905) 227-7771

- Refrigeration units (refrigerators, freezers, air conditioners, dehumidifiers, etc) must have a CFC removal sticker affixed to the unit, prior to being collected.
-CFC removal stickers are available for $20 each at outlets across Niagara Region. Refrigerator and freezer doors must be removed or secured to avoid an potential danger.

- If you have more then the accepted amount of bags for garbage day, bag tags are available for 2$ each at outlets across the Niagara Region. To find out where to purchase them, click HERE.

3. I just bought a new house, do I have to pay for the blue boxes?

- Yes, you do have to pay for your blue box and you can buy them at the Bridge Street Landfill (at the customer service trailer). For more information please contact the Region's Waste Management Hot line at (905) 356 - 4141.

For a Map to get to the Bridge St. Transfer Station, click on VIEW ATTACHMENTS in the top right corner.

- For hours and how much the boxes will cost, please click HERE.

4. I have hazardous waste that I want to get rid of, when can I?
- The Niagara Region has a Collection Calendar available which provides a Household Hazardous Waste Day symbol that they placed on Calendar specific dates where you would bring it to your local landfill.
- If you were to miss your collection date, you are able to bring it to another local landfill site on their collection date.

5. What do I do if I have a bunch of tree branches or a Christmas tree I want to get rid of?
- Your tree branches will only be collected on dated advertised by the Region.
- Branches must be tied in bundles. Individual branches inside of bundle must not exceed 7cm (2.8inch) in diameter.
- The maximum weight of bundle is 22.7kg (50 lbs)
- The maximum size of bundle is 1.5m (5ft.) in length and 0.5m (1.6ft) in diameter
- Christmas tree collection will be provided on Saturday, January 11, 2011.
- Christmas trees wrapped in plastic or buried in snow will now be collected
- Branches and Christmas trees must be at the curb by 7am sharp the designated collection day.

6. I have a lot of water in my backyard and/or my property is lower than my neighbor's.
- If this was the case, call (905) 871-1600 ext. 2404 to get a Customer Relationship Management form filled out.
- Once this is complete, your form will be sent to either the Drainage Superintendent (ext. 2408) or the Chief Building Official (ext. 2515) for inspection.

7. I just bought a new house and I want to know if it has sewers and/or water.

- Call the Town of Fort Erie (905) 871-1600 ext. 2404 and we will see what your home location has to offer.
- For further information, contact Senior Technician, ext. 2409.

- If you are a real estate agent trying to find this information, click the top right corner in red where it says VIEW ATTACHMENTS for a service information request form on-line for you to fill out and bring in to the Town Hall or fax to (905) 871 6411.
- If you would like to have a water or sewer service installed by either a private contractor or the town, click VIEW ATTACHMENTS in the top right corner for the application forms.

8. I have spray paint around my property, what does the colour mean?

White – proposed excavation
Pink – temporary survey markings
Red – electric power lines, cables, conduit and lighting cables
Yellow – gas, oil, petroleum and gaseous materials
Orange – telephone, cable TV, communication, alarm and signal lines
Blue – portable water
Green – sanitary sewers, storm sewers and drain lines
Purple – reclaimed water, irrigation and slurry lines

For further information, contact Town of Fort Erie, (905) 871-1600

9. If my sewer pipes are broken out front of my property, who is responsible and is there any grants or financial assistance?

- You will call the Town, (905) 871-1600 ext. 2404, and a Customer Relationship Management form will be filled out regarding your issue.
- An inspector will be sent to your property. In the case that the break is not on Town property, you will be required to get two estimates from two different plumbers for the work.
- The estimates will be given then to Manager of Water & Wastewater Services, who will then select one of the estimates
- Once the job is finished, the Town will send another inspector to see if the job was done efficiently and if so, you will be reimbursed for specified amounts in accordance with the By-law.
- For more information, there are Information Packages at our brochures counter in the Engineering Department at Town Hall.

10. What do I do to get a sidewalk or if it is broken, what can I do to fix it?

- In the case of either of these happening, contact the Engineering Division at (905) 871-1600 to arrange an on site inspection.

11. What do I do if my basement is flooded?

- In an event that your basement is flooded, call the Works Clerk/Storekeeper, (905) 871-1600 ext. 2466 and they will send an inspector to your home to look at the problem. If it is a problem with the Sewers, contact the Manager of Water & Wastewater (905) 871-1600 ext. 2463.

12. What do I do if there is a burnt out street light?

- If there is a burnt out street light in your area, call our Engineering Division at (905)871-1600 Ext. 2403
to report the address and/or location of the light.

(See attached file: Streetlighting Policy.pdf)

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